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This situation really is unfair, and the vendors are treating their customers very poorly.
Hence, their neglect becomes your problem. Moreover, they don't seem to feel responsible for ensuring that each piano they sample is properly tuned and voiced before they sample it. If you don't like their piano, tough luck, they'll keep your money anyway. To say it plainly, from the consumers' perspective, the virtual piano developers will entice you, not always honestly, and take your money, but they don't seem to care whether you are satisfied or not. This is also unfair to consumers and musicians, as we cannot obtain what we need without risking disappointment and financial loss. The unenlightened no-returns policy of vendors like VI Labs is bad for their industry, as it creates consumer risk, undermines trust, and discourages sales.
#True keys ravenscroft 275 software
Unfortunately, VI Labs' website states: "Because our products are digital software, delivered instantly once payment is received, we offer no refunds as a matter of policy unless the product has not been authorized." However, their software is indeed protected by iLok technology, so as noted above, they have no valid excuse for refusing returns. But after buying, downloading and installing the pianos, I realized that I had made a mistake. In fact, I did my due diligence and investigated them in every possible way. That's not to say they're bad pianos, but rather that they are not suitable for me. This reluctance to buy plugins is exactly what I'm experiencing now, after having bought two pianos recently from VI Labs, including the "Ravenscroft" piano and the "True Keys American Grand". If that happens, you will feel reluctant to risk buying other plugins, for fear of being disappointed again. In other words, even if you can work up the courage to buy a virtual piano without any opportunity to try it out first, there is a significant risk that you will be disappointed with your purchase, and then you will not be able to obtain a refund. In contrast, with virtual pianos, customers perceive significant risk if they know that returns are not allowed.
It's good for business, plain and simple. That's why Amazon and Costco accept returns of most items, no questions asked. Reduced risk makes it easier for customers to buy, and it thereby increases sales. This means there is no excuse for software companies to refuse returns - if they use iLok technology.īut why should a vendor bother to accept returns? The reason why is that accepting returns drastically reduces the perceived risk for customers who are considering a purchase. Thus, with virtual pianos that require iLok registration, vendors can indeed accept returns without any risk of piracy.
#True keys ravenscroft 275 license
With iLok, if you transfer your license back to the vendor, you absolutely cannot use the software anymore. But these days, iLok technology has changed all that.
#True keys ravenscroft 275 install
However, apart from Pianoteq, you cannot try out a virtual piano until you have bought it, and then if you don't like it, the vendor will typically refuse to refund your purchase.įor years, the tradition in software has been that once you open or install some software, you cannot return it, because the vendor can't be sure you've actually uninstalled it from your computer. So, unfortunately, the only way to know for sure whether you'll like a particular virtual piano is to try it out for yourself. Anyway, they certainly don't let you hear every note at every volume level. But the demos cannot be trusted entirely, because vendors are unlikely to highlight their pianos' flaws, and you never know what they might be hiding. To research these virtual piano plugins, I've watched numerous Youtube videos, and I've listened to numerous vendor demo audio tracks as well. Hence, needing some alternatives, I've been investigating various sampled piano plugins, to use with Cubase.
Recently I bought a new Roland digital piano, and I haven't been satisfied with its built-in acoustic piano sounds. The Risk of Buying a Virtual Piano VST Plugin: The Ravenscroft Piano and True Keys American Grand Piano by VI Labs